Job Description

Job Summary:

As an Area Manager you’ll support a designated area comprised of multiple regions for a major client. You will be responsible for all aspects of business implementation, recruiting operations, onsite operations and best practices.

You’ll be accountable for the continued long term satisfaction and overall health of our client relationship. This position is directly responsible for motivating and managing Account Managers and indirectly responsible for all employees on assignment with this client.

We offer:

• Weekly paychecks
• Temp-to-hire opportunity
• Opportunity to earn OT
• Benefits from day one - Medical, dental and vision, including Telemedicine!
• Access to our Employee Assistance Program
• Career growth opportunities and skill development
• Potential to join our 401K program

What you’ll do:

• Build client satisfaction, ensure associate advocacy, and drive brand loyalty– you’ll ensure our teams are effectively meeting associate and client needs, building productive relationships, and taking responsibility for their satisfaction and success. You’ll establish processes to address gaps in performance and client/associate satisfaction.
• Drive all functions of Onsite Operations and Recruiting – including meeting expectations of fill rates, attendance & attrition rates, and Net Promoter scores
• Manage and hold team accountable to ensure that internal staff recruiting, hiring, onboarding, training and performance management is conducted in a consistently and in accordance with standard processes and expectations.
• Pioneer initiatives focused on organizational growth; you’ll ensure standards for internal processes, employee performance, and client requirements are met and exceeded.
• Research and communicate market data affecting any/all client locations; you’ll advise client on continuous innovation options and propose solutions.
• Proactively encourage open and consistent communication with all field, centralized and corporate support teams.
• Develop and coordinate associate advocacy touchpoints and programs throughout operations and ensure adherence to program expectations. (Touch Points, Marketing feedback delivery, and resulting action items).
• Generate accountability by developing and driving the results of key performance indicators that impact client, associate, and internal staff satisfaction.
• Remotely manage a team of Account Managers; ensuring that they are providing the guidance and support required for their teams and clients. This will include regular communication calls, quarterly in-person visits, and accessibility when business need dictates.
• Deliver consistent world-class staff, associate and client experiences using elements of our Core Values.

Basic requirements:

• Proven history and in-depth knowledge of diverse business functions (operations, recruiting, marketing, finance, customer service and client relations. Demonstrate a selfless commitment to team and company goals
• Bilingual in Spanish highly preferred
• Expert knowledge of data analysis and performance/operations metrics and recruiting
• Experience in managing and developing?direct reports not afraid of having difficult conversations
• Minimum 50% travel; may vary depending on time of year. Regular attendance in person at all locations is essential
• Experience using time management skills such as prioritizing/organizing, tracking details, and meeting deadlines of multiple projects with varying completion dates.
• Adhere to all client and ISS business ethics codes

Physical Demands: At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything from driving commercial machinery, directing facility parking, working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.

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