Must Haves:
• 4 or more years' related work experience in a role which required strong customer service and communication skills
• 1 or more years’ experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Public speaking
• Leading Tours
• Presenting
Plusses:
Day to Day:
An employer is looking for a Visitor Relations Specialist in Mukilteo, Washington. The Company’s Brand Experience division is seeking experienced customer engagement specialists to deliver world class experiences at the Future of Flight facility, a public attraction which showcases aviation/aerospace innovation. As one of Puget Sound’s most popular tourist attractions, the Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.
The Visitor Relations role facilitates guest engagement throughout the Future of Flight facility including: ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits. Additional training may be offered for qualified Visitor Relations specialists to learn scripted material to facilitate enhanced experiences such as the Everett factory tour and other interactive presentations.
Visitor Relations team members serve as ambassadors for the company brand and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.
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