Store Support Coordinator Job at Infosys BPM, Austin, TX

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  • Infosys BPM
  • Austin, TX

Job Description

Job Title: Store Support Coordinator

Location: Austin

Shift: 8AM to 5PM CST

Job Summary:

As a Store Support Coordinator, you will be the first line of support for our retail stores, ensuring smooth day-to-day operations by resolving issues related to systems, and store processes. You will work closely with store teams, IT, and L2/3 teams to deliver timely and effective solutions that enhance the in-store experience for both employees and customers.

Key Responsibilities:

  • Provide first-level support for store operations, including POS systems, inventory discrepancies, and procedural queries.
  • Monitor and respond to support tickets and calls from store teams in a timely manner.
  • Triage through available documentation and knowledge or escalate to appropriate teams while ensuring clear documentation and follow-up.
  • Maintain accurate records of support activities and contribute to knowledge base documentation.
  • Collaborate with cross-functional teams to identify and implement process improvements.

Qualifications:

  • 2–3 years of experience in retail operations or store support preferred.
  • Strong communication, probing and problem-solving skills.
  • Familiarity with retail systems (POS, ticketing tools) in nice to have
  • Ability to multitask and prioritize in a fast-paced environment.
  • Customer-focused mindset with a proactive approach to issue resolution.

Job Tags

Shift work,

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