Front Desk Admin Assistant Job at Porsche Cars North America, Atlanta, GA

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  • Porsche Cars North America
  • Atlanta, GA

Job Description

Position overview

  • To handle all inquiries made at the company's headquarters front desk while creating a warm and welcoming atmosphere for all employees of One Porsche Drive and guests of the Experience center.
  • Provide primary phone coverage for the main telephone line for the operation. Please note this is not the main 1-800- call center line.
  • Act as a brand ambassador for all visitors exuding Passion and work to assist with all guest service areas of the Experience center.

Roles & responsibilities

  • Answer the phones for the company's main switchboard. Transfer phone calls to the appropriate parties.
  • Assist with customer questions/concerns as needed, documenting all customer complaints in the C@P system (Internal tracking system)
  • Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards
  • Assist with inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed
  • Coordinate with security in granting access to guests and providing guest passes as needed
  • Coordinate and assist facilities team with addressing Experience center common area office needs
  • Assist Experience center and Customer Relations team with project work as necessary
  • Escort guests through facility and provide occasional facility tours

Qualifications

  • High School Diploma or higher
  • Minimum 2 years of experience as a receptionist or related role
  • Some automotive knowledge a plus
  • Outgoing and charismatic personality
  • Warm welcoming and empathetic demeanor
  • Phone system and intermediate knowledge of MS-Windows computers and MS-Office applications
  • Ability to multitask
  • Customer Service oriented
  • Strong organizational skills
  • Ability to occasionally move equipment, boxes and luggage weighing up 40 lbs

Schedule

  • Regular Shift: – 9:00 am-6:00 pm (95% of year)
  • Saturday shifts during peak periods of the year
  • Occasional early evening shifts for key corporate events

Job Tags

Shift work, Saturday, Afternoon shift, Early shift,

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