Employee Benefits Specialist Job at Venbrook, Irvine, CA

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  • Venbrook
  • Irvine, CA

Job Description

Client Benefits Specialist

Location: Hybrid – Preference for candidates near Irvine

Department: Employee Benefits

ABOUT THE ROLE

Are you detail-oriented, tech-savvy, and passionate about making benefits work for people?

We’re looking for someone who thrives in a fast-paced, client-focused environment, loves working in systems like Ease, and takes pride in executing flawless open enrollment cycles.

The Client Benefits Specialist supports the Employee Benefits service team with hands-on execution and client service. This is a tactical, administrative role focused on benefit plan operations, open enrollment logistics, client communication, and system support. You will play a key role in ensuring timely, accurate service delivery for our clients, while gaining exposure to cross-functional projects and long-term career growth opportunities.

KEY RESPONSIBILITIES

  • Handle daily administrative tasks related to benefits: enrollments, changes, terminations, and employee inquiries
  • Collaborate with Account Representatives, Managers, and Executives to fulfill client-facing document requests
  • Prepare and distribute Annual Legal Notices and open enrollment materials
  • Build and maintain open enrollment presentations (Excel) and support benefits webinars
  • Order and verify materials and supplies from carriers
  • Update client renewal data in the internal AMS tracking system
  • Build and maintain enrollment portals in Ease and Employee Navigator; resolve alerts and discrepancies
  • Take ownership of benefit administration platforms as the primary liaison for system configuration, troubleshooting, and maintenance
  • Coordinate printing and shipping of communication materials
  • Work with marketing to design and deliver client-facing benefit guides
  • Request, track, and file benefit documentation (SBCs, EOCs, COCs)
  • Initiate plan renewal requests from carriers and retrieve documentation as needed
  • Support implementation of new plans, carriers, or vendors—including project tracking and system setup
  • Conduct audits and payroll reconciliations
  • Participate in cross-functional projects related to open enrollment, client onboarding, and system enhancements
  • Perform additional duties and projects as assigned

QUALIFICATIONS

  • Bachelor’s degree or equivalent work experience preferred
  • Minimum 2 years of experience in employee benefits or insurance
  • Experience using enrollment platforms like Ease or Employee Navigator
  • Strong written communication skills and high attention to detail
  • Excellent organizational and customer service skills
  • Proficient in Microsoft Office Suite, especially Excel
  • Active Life & Health License preferred or required within 90 days of hire
  • Must be proactive, team-oriented, and able to prioritize multiple tasks effectively

WORK ENVIRONMENT

  • This is a hybrid role
  • The first 30 days will require in-office onboarding and training
  • Ongoing expectation of 2–3 days per week in-office
  • Preference for candidates located near our Irvine

WHAT WE OFFER

  • A collaborative team environment where your contributions matter
  • Exposure to account management, implementation, and benefits technology functions
  • Career development support with a pathway to grow within the organization
  • Flexibility and work-life balance in a supportive company culture

Salary up to $70k

Job Tags

Work experience placement, Work at office, 2 days per week, 3 days per week,

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