Director of Operations (Scaling and Strategy)
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📍 Seattle, WA
About Arboreal Management
Arboreal Management is the in-house property management arm of Great Expectations , a leading affordable housing developer transforming housing accessibility in the Pacific Northwest. Launched just three years ago, Arboreal has grown rapidly to manage over 3,000 units , with a clear line of sight to 10,000 units .\
We saw a clear opportunity to revolutionize property management , especially in the mid-market and affordable space, by combining strong field operations with innovative technology and remote operations models . Our industry-beating model includes:
Now, we’re on the cusp of rolling out AI-powered agent technology to further enhance leasing, resident support, and operational efficiency. With more growth than we can currently handle, we’re scaling rapidly – and we need a strategic operations leader to help take us to the next level.
This is a fast-moving startup environment where the sky’s the limit – and we’re looking for someone who’s ready to lead the charge into a next-generation property management model .
About the Role
As our Director of Operations , you’ll be the key driver of scaling Arboreal Management from 3,000 to 10,000 units, ensuring our back-office systems, processes, and technology can handle the growth while delivering best-in-class service.
This role combines the operational rigor of a COO , the process design and scaling mindset of a Service Operations Leader , and the tech fluency of a Product and Innovation Champion .
What You’ll Do
🔹 Operational Leadership & Scaling
🔹 Technology Leadership & Enablement
🔹 Property Growth & Onboarding
🔹 Strategic Leadership & Innovation
Who You Are
✅ A seasoned operations leader with a background in property management, service operations, or tech-enabled businesses, ideally with experience scaling high-volume, customer-centric organizations.
✅ Passionate about leveraging technology to transform operational efficiency and customer experience .
✅ Experienced in designing, documenting, and implementing scalable processes at pace in a high-growth environment.
✅ Comfortable leading cross-functional teams , including remote and offshore support functions.
✅ An inspiring leader and change agent , ready to roll up your sleeves and make things happen.
✅ Data-savvy, systems-oriented, and driven by performance metrics and KPIs.
✅ Bonus if you have affordable housing or workforce housing experience , or a track record in mid-market property management!
Why This Role Matters
This is more than an operations job – it’s a chance to shape the future of property management in a segment that’s ready for disruption. You’ll be joining a team with a proven model, rapid growth, and the resources and vision to become the preeminent provider of mid-market and affordable housing solutions .
You’ll help lead us into a future where AI, automation, and operational excellence redefine how we serve residents, support owners, and drive scale.
Ready to Lead the Charge?
Let’s talk. Send your resume and a brief cover note.
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