Job Description

This is a CONTRACT opportunity assigned exclusively to Southwest Airlines. This position is offered through HireGenics and is not a direct employment opportunity with Southwest Airlines Co. The role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co, based on performance, business needs, and other factors. Please note that contingent workers are subject to the terms and conditions set by HireGenics during the contingent period.

Ground Operations - Salesforce Digital Technology Analyst

Performs a comprehensive needs analysis for technology projects in Cargo & Charters Marketing, Sales, and Service, aiming to develop high-quality solutions. Executes these solutions through intelligent automation, development, and proficient data management. Moreover, it guarantees that the solutions not only meet the specified requirements and adhere to timely delivery, accompanied by effective communication to end users and stakeholders throughout the organization.

Job Responsibilities

Manage CRM, integrated tools, and custom applications such as Salesforce, Marketing Cloud, Pardot, Form Assembly, swacargo.com, and QuickBase applications

Apply knowledge and skills of analysis, business processes, tools, project methodologies, requirements definitions, and testing to solve a range of problems

Implement solutions in the technology landscape through development, configuration, and intelligent automation

Have strong business and technical acumen to recommend functionality that meets business needs

Lead User Acceptance Testing and work with end users to test and verify that solutions meet the business requirements

Collaborate with SWAU when necessary to create training content and deliver training to end users

Effectively communicate ideas, business or technical requirements clearly and concisely in writing

Perform system demos to ensure the designed solution meets business requirements and obtain end-user sign-off

Monitor Southwest application outages or issues to communicate impacts to Cargo applications to relevant Teams

May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

Core knowledge of Alteryx or Advanced Certification in Alteryx preferred; ability to design, build, and optimize complex workflows for data preparation, blending, and analysis on various data initiatives.

Translate business requirements into scalable Salesforce solutions, leveraging automation tools like Flow, Process Builder, and validation rules.

Utilize Salesforce Certified Administrator skills to configure and maintain Salesforce, including user setup, permissions, custom fields, flows, reports, and dashboards, ensuring system stability and alignment with business needs.

Ability to work with highly confidential, proprietary, and sensitive Company information

Knowledge of advanced software development methodologies

Ability to use advanced logic and reasoning to identify solutions, conclusions, or approaches to problems

Skilled in collaboration, communication, and working with various teams and external partners

Ability to analyze medium to large business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations

Ability to produce quality and accurate work under the pressures of tight deadlines

Ability to initiate tasks, perform duties, respond to inquiries, and think independently without direction or supervision

Ability to prioritize multiple tasks simultaneously with frequent interruptions and time constraints

This role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co, based on performance, business needs, and other factors. To view benefits offered to Southwest Employees, review our Benefits page .

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