Job Description
We are looking for highly motivated individual for an advisor role to represent Customer Care Operations (CC Ops) by partnering with Enterprise (TIS) with the primary responsibility of facilitating end to end requirements gathering for the business in relation to prioritized system changes or enhancements.
What You Will Do:
• Elicit, analyze, and document business requirements for system enhancements.
• Partner with enterprise functional and technical teams to prepare for user acceptance testing.
• Conduct regression testing for CIS Systems (for CC Ops changes).
• Establish strong relationships and maintain effective communication with Company stakeholders and Customer Care teams.
• Develop and send communication to stakeholders informing them of the impacts of system enhancements.
• Act as a liaison between business stakeholders and developers, stepping in where needed to clarify, communicate, and provide support.
• Take ownership of assigned duties and successfully execute on all tasks while managing multiple demands simultaneously.
• Apply problem solving, analytical and critical thinking skills in order to facilitate end to end requirements gathering.
Who You Are:
• A related University degree with a minimum of 4 years’ experience in business or systems analysis, knowledge of TIS systems and solutions or related. An equivalent combination of education and experience will be considered.
• Knowledge of technology implementation requirements and methodologies.
• Understanding of Customer Care Operations and the needs of the business.
• Proven analytical and problem-solving skills.
• Demonstrated ability to make sound decisions and deliver results.
• Good interpersonal skills including building consensus, negotiation, and facilitation.
Preferred:
CBAP Certification or other formally recognized education in the field of business analysis.
Working Conditions:
• Ability to travel (25%) as needed.
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