Job Description

Job Title: Bilingual Sales Capability Development Manager - AKA "Sales Trainer"

Location: Fontana, CA

Job Type: Full-Time

JD.COM is a Chinese e-commerce company headquartered in Beijing . With revenues more than US152.8 billion in 2023, JD.com is China’s largest retailer by revenue, and ranks #47 on Fortune Global 500 .

JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!

PLEASE NOTE: ONLY MANDARIN SPEAKERS WILL BE CONSIDERED FOR THE POSITION.

We are seeking a Bilingual (Eng/Chinese) Sales Trainer with a strong background in TRAINING Sales Teams in Supply Chain/Logistics Industry. This role is an essential member in our sales organization and crucial to our expansion in North America!

If you are interested in joining in on this amazing journey at JD Logistics, apply and let's connect!

Job Responsibilities:

1. Enhance Sales Professional Competency:

• Identify skill gaps within the US local sales team; design and implement training programs, including product knowledge, sales techniques, customer management, etc. Analyze sales data and performance metrics to continuously optimize training content and delivery methods.

1. Build Sales Recognition Program:

• Design and drive sales incentive mechanisms, such as quarterly/annual excellence awards and honor badges, to strengthen team cohesion and pride. Assist in establishing fair and transparent sales evaluation systems to motivate team performance.

1. Organize Sales Team Building Activities:

• Plan and execute regular team building, cultural integration, and communication initiatives to foster cross-cultural collaboration and a sense of belonging. Collaborate with departments such as Product, Marketing, Operations, and Customer Service to develop localized sales training materials and toolkits.

1. Strengthen Customer-Facing Capabilities:

• Partner with Operations and Customer Service teams to elevate client engagement standards, including customer tour processes and reception protocols. Develop high-quality customer interface capabilities, including pitch scripts, proposal templates, and account management workflows.

Qualifications:

• Minimum 3+ years of experience in sales training, sales management, HR development, or related roles; familiarity with US sales team dynamics and practices.
• Fluent in both English and Mandarin; adept at cross-cultural communication.
• Foundational data analysis skills; ability to refine training/incentive strategies using performance metrics.
• Proven skill in cross-departmental collaboration; exceptional project management and organizational abilities.
• Ownership mentality; capable of autonomously driving projects in ambiguous environments.
• Deep alignment with JD.com’s corporate culture; strong sense of mission, execution capability, and results-oriented mindset.
• Ability to collaborate effectively with China HQ while articulating ideas clearly locally.

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