Bilingual Call Center Representative Job at The Davis Companies, Scottsdale, AZ

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  • The Davis Companies
  • Scottsdale, AZ

Job Description

Join a dynamic team as an Open Enrollment Services Representative in Scottsdale, AZ, where you will play a vital role in enhancing employee experiences through exceptional customer service. This opportunity allows you to work with a leading provider of cloud-based payroll and benefits solutions, known for its innovative technology and commitment to employee engagement.

Open Enrollment Services Representative

8:15am -5:30pm Monday through Friday (Hybrid 2 days in Office)

Training- 6:30am to 3:30pm (2 to 3 weeks)

Pay Rate: $22 to $23 Per Hour

Contract Length: Through February 2026

Responsibilities:

  • Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction.
  • Work in a call center environment.
  • Serve as the first point-of-contact for employees, addressing inquiries related to payroll and benefits enrollment.
  • Learn and navigate Payroll and Benefits systems to effectively respond to end-user needs.
  • Utilize various platforms including phone, email, and CRM systems to provide stellar support.
  • Analyze issues to determine root causes and generate effective solutions.

Qualifications:

  • 1-3 years of customer service experience in a professional setting.
  • Strong verbal and written communication skills with the ability to convey information effectively.
  • Proven ability to manage customer expectations and handle sensitive situations professionally.
  • Effective collaboration and time management skills in a fast-paced environment.

Requirements:

  • No planned time off for duration of the contract
  • Minimum at home internet speed of 100 MBPS Download and 20 MBPS Upload
  • Laptop must be hard-wired to Modem via Ethernet Cable (equipment is provided)
  • Must be Bilingual (English/Spanish)

Job Tags

Contract work, Work at office, Monday to Friday,

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